Frequently Asked Questions

Roll-off Dumpster Rental

We cannot take tires, hazardous waste, computer monitors or tv screens, medical needles, or cans of paint unless the paint is dried out.

We do not provide a weekly residential trash pickup, but we can help you with a list of people who do in your area. However, keep us in mind if you are doing a roofing or cleanup job at your residence and we will bring a roll-off dumpster.

Getting you in the right size dumpster for your needs is our specialty. Call our office at 918-683-5181 to have one of our customer service reps customize the right dumpster for you.

After being in business almost 50 years, we have learned that setting a box in grass is a lose-lose situation. When ground conditions are wet, our trucks will either tear up a yard or get stuck. Legally, we are not allowed to place a box in an alley, or on a street or sidewalk. Therefore you must have concrete, gravel, or asphalt for us to place a box.

The price we quote you includes a courtesy of seven free days of use. If you would like to keep the dumpster past that time, you may keep it as long as you like at a rental price of $3.00 per day.

Your seven days begin the day after you receive your dumpster.

We have to ensure that our filled dumpsters are safe to haul down the road. Overfilling a dumpster can result in potentially hazardous situations to other drivers if something falls out of a dumpster when we are hauling it. We tarp our loads to ensure safety, but if a box is overfilled it damages the tarp and still could result in things falling out.

We can only guarantee the day of delivery. Your roll-off dumpster will be delivered between the hours of 8:00 a.m. and 5:00 p.m. We will call 20-30 minutes ahead of when we leave with your dumpster in order to give you as much notice as possible.

The weight limit for our roll off dumpsters is 8 tons. Anything over that will result in a heavy weight fee of $50.00 per ton.

No, we service hundreds of customers during the week. You must call the office at 918-683-5181 and schedule your dumpster to be picked up. Please know that pickup may take up to 48 hours depending on when you call. However, upon your call, we will stop the rent.

Your seven days begin the day after you receive your dumpster.

No, the first seven free days of rent are a courtesy we give our customers. It is a one-time-only courtesy.

No, the dumpsters are property of Whittinghill Disposal Service, Inc and can only be moved by our drivers. We are able to do a relocation service but you must contact the office first.  Unauthorized moving of a box will result in a fee.

Yes, we must have customers on site when the box is delivered in order to instruct the driver where to place the box and also to sign a service agreement.

Legally, we are not allowed to move another company’s container.

COMMERCIAL DUMPSTER RENTAL

Bagged and loose trash only. Large items like furniture, mattresses, bedsprings, wood, or pallets will not compact into our trucks. If you have any of those items, you will need to arrange a special pickup.

No, FEL service is for commercial accounts only.

While we occasionally make a mistake and miss a box, the most common reason your trash was not picked up is because your container was blocked. When you call for a pickup or have a scheduled FEL dump day, it is up to you to make sure we have access to your container. It also may be due to a locked gate or that your box was overfilled.

For those customers who deal with unauthorized dumping on their commercial containers, we do have locking bars available.

We will either pick up your trash on the business day before or the business day after the holiday. If you have questions or concerns about the change, please call our office.

No, the dumpsters are property of Whittinghill Disposal Service, Inc and can only be moved by our drivers. We are able to do a relocation service but you must contact the office first.  Unauthorized moving of a box will result in a fee.

LANDSCAPING SUPPLIES

Our compost is not organic but it is made from natural products that we recycle including leaves, tea leaves, several types of manure, and yard clippings.

Short and simple, it’s worm poop! We buy our product from SproutFaster. Stop in the office and we will provide you with a brochure and additional information on this popular gardening product.

Our natural, red, black, and brown mulch are made on site out of recycled wood. Our cedar mulch is made out of 100% cedar wood and ordered from another company.

Yes, we will deliver anywhere from 1 yard to 20 yards of mulch, or 1 yard to 15 yards of dirt at a time. (This is based on dry weight, if the material is wet it could be less.) Call our office for delivery fees based upon where you live.

Our compost is our most popular item. It is generally ready in late February and we usually run out in late May or June. Occasionally we do have some available in the fall.

Yes, we limit the sale of our compost to 15 yards per customer until June 1st, then we open it up to as much as you want until we run out. Since we have a loyal gardener customer base, we want to ensure that as many local gardeners as possible can grow their own food and enjoy their flower-gardening hobby.

Our loading hours for landscaping materials are Monday through Friday 8:00-3:45.

We do not recommend our topsoil or fill dirt for gardening. They are not screened or filtered and they are best for filling holes or low spots.

rECYCLING

We only accept cardboard or metal, including appliances. There are two receptacles inside of our gate that you may drop those off anytime Monday through Friday 8:00-4:30. At this time we are not taking glass or plastics.

We do not pay for recyclables.

WDS is often mistaken for the Muskogee Landfill. We do not accept trash here, only metal and cardboard. The phone number for the Muskogee Landfill is 918-682-7284.

OTHER QUESTIONS

Our hours of operation are 8:00-4:30 Monday through Friday.

We only run our restaurant routes on weekends.Other than that, we allow our employees time off to rest, refuel, and enjoy their families and friends.

Commercial dumpster routes are in Muskogee only, but with roll-off service we will go up to approximately a 75-mile radius.

We no longer accept checks as a form of payment. Credit/Debit cards are preferred although we will accept cash with a credit/debit card on file.

There are no refunds on landscape materials. Occasionally there is a refund processed on a roll-off dumpster. Depending on your bank, it may take up to 72 hours.

Legally, we are not allowed to move another company’s container.

The legal answer is no.  Once an item goes into a dumpster, it is officially the property of Whittinghill Disposal Service, Inc.  If you see someone taking items out of a container or illegally dumping into a container, please snap a picture and call our office at 918-683-5181.

We cannot take tires, hazardous waste, computer monitors or tv screens, medical needles, or cans of paint unless the paint is dried out.

Bagged and loose trash only. Large items like furniture, mattresses, bedsprings, wood, or pallets will not compact into our trucks. If you have any of those items, you will need to arrange a special pickup.

We do not provide a weekly residential trash pickup, but we can help you with a list of people who do in your area. However, keep us in mind if you are doing a roofing or cleanup job at your residence and we will bring a roll-off dumpster.

Our compost is not organic but it is made from natural products that we recycle including leaves, tea leaves, several types of manure, and yard clippings.

Getting you in the right size dumpster for your needs is our specialty. Call our office at 918-683-5181 to have one of our customer service reps customize the right dumpster for you.

Short and simple, it’s worm poop! We buy our product from SproutFaster. Stop in the office and we will provide you with a brochure and additional information on this popular gardening product.

Our natural, red, black, and brown mulch are made on site out of recycled wood. Our cedar mulch is made out of 100% cedar wood and ordered from another company.

After being in business almost 50 years, we have learned that setting a box in grass is a lose-lose situation. When ground conditions are wet, our trucks will either tear up a yard or get stuck. Legally, we are not allowed to place a box in an alley, or on a street or sidewalk. Therefore you must have concrete, gravel, or asphalt for us to place a box.  We will make an exception for new construction projects. 

Our office hours of operation are 8:00-4:30 Monday through Friday.

Our landscape loading hours are 8:00 – 3:45 Monday through Friday.

We only run our restaurant and essential routes on weekends. Other than that, we allow our employees time off to rest, refuel, and enjoy their families and friends.

Commercial dumpster routes are in Muskogee only, but with roll-off service we will go up to approximately a 75-mile radius.

No, front end load service is for commercial accounts only.

We no longer accept checks as a form of payment. Credit/Debit cards are preferred although we will accept cash with a credit/debit card on file.

The price we quote you includes a courtesy of seven free days of use. If you would like to keep the dumpster past that time, you may keep it as long as you like at a rental price of $3.00 per day.

Your seven days begin the day after you receive your dumpster.

No, the first seven free days of rent are a courtesy we give our customers. It is a one-time-only courtesy.

There are no refunds on landscape materials. Occasionally there is a refund processed on a roll-off dumpster. Depending on your bank, it may take up to 72 hours.

Yes, we will deliver anywhere from 1 yard to 20 yards of mulch, or 1 yard to 15 yards of dirt at a time. (This is based on dry weight, if the material is wet it could be less.) Call our office for delivery fees based upon where you live.

Our compost is our most popular item. It is generally ready in late February and we usually run out in late May or June. Occasionally we do have some available in the fall.

Yes, we limit the sale of our compost to 15 yards per customer until June 1st, then we open it up to as much as you want until we run out. Since we have a loyal gardener customer base, we want to ensure that as many local gardeners as possible can grow their own food and enjoy their flower-gardening hobby.

Legally, we are not allowed to move another company’s container.

While we occasionally make a mistake and miss a box, the most common reason your trash was not picked up is because your container was blocked. When you call for a pickup or have a scheduled FEL dump day, it is up to you to make sure we have access to your container. It also may be due to a locked gate or that your box was overfilled.

We have to ensure that our filled dumpsters are safe to haul down the road. Overfilling a dumpster can result in potentially hazardous situations to other drivers if something falls out of a dumpster when we are hauling it. We tarp our loads to ensure safety, but if a box is overfilled it damages the tarp and still could result in things falling out.

For those customers who deal with unauthorized dumping on their front end load containers, we do have locking bars available.

Our loading hours for landscaping materials are Monday through Friday 8:00-3:45.

Yes, we must have customers on site when the box is delivered in order to instruct the driver where to place the box and also to sign a service agreement.

We can only guarantee the day of delivery. Your roll-off dumpster will be delivered between the hours of 8:00 a.m. and 4:30 p.m. We will call 20-30 minutes ahead of when we leave with your dumpster in order to give you as much notice as possible.

We will either pick up your trash on the business day before or the business day after the holiday. If you have questions or concerns about the change, please call our office.

We only accept cardboard or metal, including appliances. There are two receptacles inside of our gate that you may drop those off anytime Monday through Friday 8:00-4:30. At this time we are not taking glass or plastics.

We do not pay for recyclables.

The weight limit for our roll off dumpsters is 8 tons. Anything over that will result in a heavy weight fee of $50.00 per ton.

No, we service hundreds of customers during the week. You must call the office at 918-683-5181 and schedule your dumpster to be picked up. Please know that pickup may take up to 48 hours depending on when you call. However, upon your call, we will stop the rent.

WDS is often mistaken for the Muskogee Landfill. We do not accept trash here, only metal and cardboard. The phone number for the Muskogee Landfill is 918-682-7284.

No, the dumpsters are property of Whittinghill Disposal Service, Inc and can only be moved by our drivers. We are able to do a relocation service but you must contact the office first.  Unauthorized moving of a box will result in a fee.

We do not recommend our topsoil or fill dirt for gardening. They are not screened or filtered and they are best for filling holes or low spots.

If you’re calling during our regular business hours, we will do our best to meet your unexpected needs. If you are calling on a weekend, please call our office and leave a voicemail on the number provided. Someone will get back to you as soon as possible.

For large items, such as old appliances or refrigerators, and even old mattresses, we have a place on-site at our facility for dropping these items off. 

We do offer bulky item pickups on a case by case basis.  To get more information or to request help with a pickup, give us a call at (918) 683-5181